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Shipping & Returns

Ways to place an order

Catalogue Orders

If you have already purchased one of our catalogues and wish to place an order, use the 'Search' facility in the left hand menu to enter either the product code or a keyword for the title/description of the product. If you cannot find the item please let us know by telephone 01488 658728 as we have lots more items in stock.

On-Line Shopping Basket

Making a purchase could not be easier. Just browse our Catalogue or use the search function, until you find what you want then click on "Add to Basket". A running total and summary of your order will be displayed in the top right of the screen whilst you browse our website. You can continue to add more items or remove some at any time. After you have finished your selection, click on "Checkout" and you will be asked for a few details in our secure online checkout that we need to be able to satisfy the order. You can change the contents of your basket or cancel your order at any time - as it is not confirmed until you are transferred to a secure page to enter payment details.

We make every effort to ship goods within 24 hours of order placement. Payment is taken only when order is ready for despatch. If an item is not available to ship we will email you to advise revised delivery.

Should you prefer order can be telephoned through to our office:

Telephone Orders

Telephone 01488 658728 (9am 7:30pm GMT)

Please note an answer machine operates at times when an operator cannot answer your call

Mail order

If you prefer you can send your order with cheque to the address below:
Stamps & Memories, 15 Harold Road, Kintbury, Hungerford, Berkshire. RG17 9UZ

Cheque payment

Please make cheques payable to Stamps & Memories, and write your cheque guarantee card number, guaranteed amount and expiry date on the back of your cheque.

Pricing

Stamps & Memories will try and keep price increases to a minimum, but we reserve the right to apply any increases passed on to us by our suppliers where necessary.

VAT

All items include VAT with the exception of books and magazines. If you are ordering from the channel islands or overseas, please advise prior to placing order.

Shipping

Delivery Details

We provide a fast mail order service throughout the UK with competitive postage rates.

  • 2.99 for UK Orders
  • Other orders , please contact us for price

Lost or Late Packages

Although we make every effort to ensure that you order arrives promptly and in good condition, problems do occasionally arise. If your parcel is taking longer to arrive than anticipated, please contact us.

Proof of Posting

We always get a proof of posting when despatching your orders by Royal Mail. However if you would like your order sent by Recorded Delivery or require insurance please advise when placing your order. In the unlikely event that your order doesnt arrive we can provide you with a copy of the proof of posting but cannot be held responsible once the goods are dispatched.

Returns

We want you to feel confident about shopping with Stamps and Memories. If you have a problem, or are unhappy with your purchase, we will try to put the matter right.

Under the United Kingdom's Distance Selling regulations, you have the right to cancel the contract for the purchase of any item within seven days of delivery. You should be aware that once we begin the delivery process, you would not be able to cancel any contract for services carried out by us (e.g. postage and packing, recorded delivery etc). As soon as we receive notice of your cancellation of the order, and the items have been returned to us in perfect resellable condition, we will refund the purchase price for that item/items. If you want to return an item/items, please re-package the goods (in original packaging) and send them back to us within seven working days of the item was delivered to you. For your protection we recommend that you use a recorded delivery service for returns, as we will not accept responsibility for goods lost in transit.

If you are returning goods for reasons other than damage or defects, we will be happy to refund you for the returned items (excluding postage and packaging) providing they are returned within five working days of receipt, in re-sellable condition and in their original packaging.

This does not affect your statutory rights.

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